FAQs
Jewelry
We use the highest quality materials to ensure your jewelry is made to last.
All our pieces are made of solid 925 Sterling Silver and genuine 18K Gold Vermeil.
Our Gold Vermeil is expertly crafted with an extra thick layer of our signature 18K Gold over a solid 925 Sterling Silver base. We never use any lead, nickel, copper or brass so our jewelry is safe on sensitive skin and will never oxidize or turn your finger green.
All materials, as well as corresponding gemstones and plating will be listed under each individual item’s description. Click here to read more about the different types of gold jewelry.
Store your jewelry in a soft lined box or pouch when not in use to prevent scratching and tangling. Remove your jewelry before using household cleaning products, or swimming in chlorinated pools. Avoid objects that can scratch or chip the finish and limit direct contact with chemicals that may contain harsh abrasives such as perfumes, lotions, hairspray, and other beauty products. Cleaning your jewelry is best done with lukewarm water and detergent free soap. Thoroughly dry with a clean towel, and gently buff using our soft microfiber polishing cloth. Click here to read more about jewelry care and maintenance.
Gold Vermeil and Sterling Silver jewelry can withstand normal wear and tear from showering and sleeping in it. However, to maximize your piece’s longevity we recommend taking off your jewelry before showering or swimming in chlorinated water.
Orders
We'll do our best to change your order if you message us within 24 hours.
Any changes requested after this time are not guaranteed as your order may have already been shipped out. We urge you to contact us immediately if you have any questions regarding changing or canceling your order.
You can cancel your order within the hour that it is placed. After that, the order may already be in processing, and we will not be able to cancel it.
Shipping & ProcessingÂ
We have a processing time of 1-2 business days. We’ll send a confirmation email once your order has been placed.
You can find your order’s Current Status by visiting your purchase history when logged into your account.
We ship worldwide. You will have domestic and international shipping options presented at checkout. Please don’t hesitate to reach out regarding any special requests.
You might, depending on where you live. Although most packages go through without any charges, there are some that may incur charges. Please note that we have no control over how your country charges duty fees. We are not responsible for paying any customs taxes on international orders.
We offer complimentary shipping on all US orders and free international shipping on orders over $200.
Domestic shipping in the USA typically takes 2-5 business days via USPS Ground Advantage.
International shipping takes 7-21 days via USPS First Class International.
We offer expedited shipping with USPS Priority Mail and USPS Priority Express.
Returns
We accept returns within 14 days of the order date. Items must be unworn with original packaging. Customer is responsible for return shipping costs.
Upon receipt of your return, we will inspect the item and send out a notification email with information on refund to your original method of payment. Please note, due to credit card processing times, your refund can take up to 7 days to process.